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Case Study

Finding the secret sauce for smarter selling

A mobility and delivery platform unlocks over $85 million in revenue with a fresh mix of sales talent and data-driven insights
7-MINUTE READ

Call for change

When tech meets human ingenuity

Accenture introduced innovative technology, powered by data and insights, to improve performance across the end-to-end customer lifecycle, including OneGlass, part of the SynOps platform.

Deployed on top of the company’s CRM system, sellers can access rich customer insights from a single interface that manages key sales functions and workflows, to target customers more effectively.

The company also improved the onboarding process for new customers with proactive support, including a white glove service for high-value accounts.

By using SynOps, the company can experiment and pilot new programs including new menu templates, restaurant concepts, and food licensing requirements.

A valuable difference

50,000

new merchants onboarded onto the company’s platform.

$85M

generated in revenue and growing.

25%

reduction in onboarding cycle times, enabling customers to get up and running faster.

90%

of sales KPIs being met and exceeded by the workforce.

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